Returns & Refunds

Last Updated: July 20, 2026

At AMADA, we want you to feel confident in every purchase. If something isn’t right, our customer support team is here to help you find a clear and practical solution.

30-Day Return Policy

Eligible items may be returned within 30 calendar days of delivery.

For a return to be accepted, the item must be:

• Unused, unassembled, and in its original condition
• Complete with all parts, accessories, hardware, and instructions
• Securely packed in its original packaging
• Accompanied by valid proof of purchase
• Approved by AMADA before being shipped back

Please do not return an item without contacting us first. Unauthorized returns may not be accepted.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery and provide:

• Your order number
• A brief description of the issue
• Photos or videos showing the problem
• Photos of the packaging and shipping label

Please keep the item and all original packaging until the case has been reviewed.

Once the issue is confirmed, AMADA may provide replacement parts, a replacement item, repair support, or a refund. AMADA will cover the applicable shipping costs for confirmed product defects, shipping damage, incorrect items, or missing components.

Change-of-Mind Returns

Returns due to personal preference, size, color, comfort expectations, or a change of mind may be accepted within the 30-day return window, provided the item meets all return conditions.

For change-of-mind returns:

• The customer is responsible for return shipping costs
• Original shipping or expedited service fees are non-refundable
• The estimated return shipping cost will be confirmed before the return is approved
• Any applicable return shipping cost will be deducted from the refund

Because furniture return shipping can be costly, we encourage you to review all product dimensions, materials, colors, and delivery access requirements before placing your order.

Non-Returnable Items

The following items are not eligible for return:

• Clearance or Final Sale items
• Customized or made-to-order products
• Items marked as non-returnable on the product page
• Items that have been used, assembled, altered, stained, or damaged after delivery
• Items missing parts, accessories, or required packaging
• Items returned after the 30-day return window
• Items returned without prior authorization

These exclusions do not apply to confirmed product defects, shipping damage, or fulfillment errors.

How to Start a Return

Email support@amadahome.com with:

• Your order number
• The item you wish to return
• The reason for the return
• Photos or videos showing the item’s condition

Our team will review your request and provide the approved return address and return instructions.

Please do not send the item to the address shown on the original shipping label, as our return warehouse may be different from the fulfillment location.

Return Inspection & Refunds

Once the returned item arrives at our warehouse, it will be inspected to confirm that it meets the return requirements.

Approved refunds will be issued to the original payment method within 5–7 business days after inspection. Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.

Return shipping costs and other applicable non-refundable charges will be deducted before the refund is issued.

If the returned item is incomplete, damaged, or no longer in its original condition, the refund may be reduced or declined. We will notify you before making any adjustment.

Exchanges

We do not process direct product exchanges.

To choose a different item, color, or configuration, the original item must first be returned according to this policy. You may then place a new order for the preferred product.

For confirmed defects, shipping damage, incorrect items, or missing components, our team may arrange a replacement without requiring a separate new order.

Order Changes & Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

Orders may be changed or cancelled without charge before they enter processing. Once an order has been processed or shipped, cancellation cannot be guaranteed and the order may need to be handled as a return.

Contact Us

For questions about returns or refunds, please include your order number when contacting us.

Email
support@amadahome.com

US & Canada Customer Support
877-200-3259
Monday–Friday, 8:00 a.m.–8:00 p.m. Central Time

UK Customer Support
+44 808 178 0934
Monday–Friday, 2:00 p.m.–10:00 p.m. UTC