Refund Policy

AmadaHome aims to resolve refund requests in a fair and transparent manner. Refund eligibility depends on the condition of the product, the reason for the request, and compliance with the guidelines outlined below.

 

Refund Eligibility

Refunds may be considered for products that arrive damaged, defective, or materially different from what was ordered. In certain cases, unused items returned in original condition may also qualify. Refund requests must be submitted within 30 days of receiving the product. Items that are custom-made, final sale, or marked as non-refundable are generally excluded unless a confirmed defect or fulfillment error is present.

 

Submitting a Refund Request

To request a refund review, please email support@amadahome.com with your order number, the item concerned, and a brief explanation of the issue. Supporting materials such as photos may be requested to help our team assess the claim. Refund requests are reviewed on a case-by-case basis.

 

Refund Evaluation and Processing

If a returned item is required, the refund decision will be made after the product has been received and inspected. Once approved, refunds are issued to the original payment method used at checkout. Processing times vary depending on banks and payment providers, and it may take 7–10 business days for the funds to appear on your account after approval.

Original shipping fees are not refundable unless the refund is due to an error on our part, such as an incorrect or defective item.

 

Repair or Replacement Alternatives

In certain situations, AmadaHome may offer a repair or replacement instead of a refund. This determination is made based on the nature of the issue, product availability, and operational feasibility.

 

Delayed or Missing Refunds

If an approved refund has not appeared within the expected processing timeframe, customers should first contact their bank or card issuer. If the issue remains unresolved, our support team will assist with further investigation.

 

Contact Information

For any questions related to refunds or payment adjustments, please contact us at support@amadahome.com or visit https://www.amadahome.com/.